Q: How does the SelClene service work?
We select a cleaner for you from our database of cleaners whom you then employ direct. Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner on demand. You've probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or the relationship between you and the cleaner does not work out. With our agency, you simply call us and we can send you another cleaner within days.

Q: What background checks are done on the cleaners?
All our cleaners are thoroughly vetted before being accepted on our database. We require proof of identity such as a passport, birth certificate, driving licence or other recognised form of ID to ensure that they are who they say they are and are entitled to legally work in the UK. Proof of residential address is also required such as a recent utility bill, so we know that they do live at the address that they have supplied to us. You are supplied with copies of the cleaners references from former employers which we check. In addition we gather additional references from their existing SelClene clients once they have been with the agency for a while.

Q: How soon can I have a cleaner to start work for me?
Call us or complete our online enquiry form and we will arrange an appointment to visit you at your home to register you with the agency and discuss your requirements. Once registered, it takes 1 - 5 days for a cleaner to be allocated to you.

Q: What training do you give your cleaners?
We put all our cleaners through a basic two-hour course stressing the importance of Honesty (e.g. when completing their time sheets) and Reliability (e.g. turning up on time and not letting you down). We also train in colour coding and hygiene - this is where we encourage the use of different coloured cloths (We supply the first set to you free of charge) to differentiate between toilet areas and kitchen/food preparation areas. Once you take a cleaner on, however, they become your direct employee. You will need to train them in the use of your own equipment (e.g. emptying the vacuum cleaner) and make sure that they are familiar with your particular requirements. We provide a task sheet for this purpose.

Q: What happens if the cleaner doesn't turn up?
If, for any reason, the cleaner does not turn up the agency is always there to: help find out what has happened to your cleaner (we have their next of kin details) or provide you with a replacement cleaner that day or on a day that is convenient for you. We can even provide you with a cleaner on a Saturday or Sunday. The same goes for the period when your cleaner is on holiday - we are here to help provide you with an alternative arrangement to fit in as exactly as possible with your requirements. There will never be a time when the agency is unable to provide you with a replacement at some time to suit you.

Q: Is there insurance cover for damage done by the cleaner?
Yes, we know how important your home is to you. There is cover for major damage over the value of £100 (e.g. damage to a carpet or valuable ornament). You are responsible for the first £100 of any claim. Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas. There is no cover for any work the cleaner may do outside the home - only for cleaning and ironing work IN your home.

Q: What do I do if I want to replace my cleaner for any reason?
Just tell us and we will allocate a replacement cleaner, this may take up to five working days.

We are sure that you will be very happy with the service but if you do have any problems please tell us straight away and we will sort it out as quickly as possible.